Refund policy

Returns & Refunds

Ekacopikewequnaga
Hildegard Aue
Schiebewand 7, 20095 Hamburg, Germany
Email: info@ekacopikewequnaga.store
Phone: +49 40 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ekacopikewequnaga.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A system, screen or part must be returned complete and in its original packaging; glazing or a screen that has been installed, cut or fixed cannot always be returned in a resaleable state, and a made-to-measure system may be exempt. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the opening size, your structure, the local wind load and any electrics before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Seals, rollers, guides, brush gaskets, motors and finishes wear with use and are stocked as spares. Damage or a hazard from a system installed by someone other than a competent installer, not fixed to sound load-bearing structure, not sized for the wind load, glazed with anything but safety glass, a motorised screen wired by someone other than a qualified electrician, or a screen left out in high wind, is not a warranty defect, and these are building glazing components to be installed correctly.