Shipping policy

Shipping

Ekacopikewequnaga
Hildegard Aue
Schiebewand 7, 20095 Hamburg, Germany
Email: info@ekacopikewequnaga.store
Phone: +49 40 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Sliding glazing & screens

Seals, rollers, handles and maintenance kits ship by parcel; sliding glass systems, panoramic walls and zip-screens are large, heavy and fragile and ship palletised or crated, the big walls in several crates. Delivery is kerbside: the carrier brings it to the nearest accessible point, not installed — large glass is heavy and fragile, fitted by a competent installer, fixed to sound structure, sealed weathertight, motorised screens wired by a qualified electrician, handled by two or more people. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.